Exchange Policy

We want you to love your Everpret bag. If something isn’t quite right, we’ve made it simple to swap.

Eligibility

To be eligible, the bag must be unused, in original condition, with all tags, the dust bag, and original packaging intact, and your request must be raised within 2 days of delivery.

Exchanges — free and easy

Prefer a different style, colour, or size? Exchanges are free. We arrange pickup and dispatch your new bag once the original is collected, so you end up with a bag you love.

Damaged or wrong item?

In the rare case your bag arrives damaged or you receive the wrong item, contact us within 2 days of delivery with a short unboxing video. We’ll send a replacement at no cost — priority handling, no questions.

What isn’t eligible

• Bags that show signs of use, or are missing tags, dust bag, or packaging
• Requests raised more than 2 days after delivery
• Items bought under special promotions or clearance (clearly marked at checkout)
• Free gifts and gift-bundle items

Pickup

Reverse pickup is arranged by Everpret across serviceable pincodes at no cost to you. Where pickup isn’t available, we’ll guide you on a simple self-ship option.